If you bought Eureka! Cup or Pelvic Balls and you want to change the product or claim a second shipment because the first one could not deliver, check the following information and find out how we can help you.
If your case It does not correspond to any of these assumptions or you have any doubt about it write to Orders@sensualintim.com
1. EXPENSES FOR RETURNING A PACKAGE THAT CANNOT BE DELIVERED BY REASONS FOR THE SENSUAL INTIM
Whether it’s national or international shipping and The package is returned to our warehouses for reasons beyond Sensual Intim, we will contact the client to notify them of the incident. If the customer wishes to receive his order again in a second delivery, he must first pay both the costs of returning the first shipment (if any) and the costs of the new shipment or re-shipment of his order.
* In case Sensual Intim is responsible for the reason Upon return the brand will bear the return costs.
2. RETURNS TO THE CUSTOMER’S WILL
If after Having bought and received the order, the customer decides not to stay with him, he can return it to Sensual Intim within fifteen calendar days by sending an email to Orders@sensualintim.com and reporting this decision, provided that the product box is not open and keeps the outer plastic intact. The customer must bear the cost of sending the return and the refund of the price of the product will be done once Sensual Intim check the correct status of the returned product.
3. SIZE CHANGE OF EUREKA! CUP
Sensual Intim does not allow size changes when it comes to an intimate hygiene product.
4. DEFECTIVE PRODUCT
Yes upon receipt The product you discover that this has a factory defect, we will be happy to change it. To request the change you must notify us by sending an email to firstname.lastname@example.org within a maximum period of fifteen calendar days since you received it. You must attach a photograph and a clear and detailed explanation of the product defect. After assessing the specific case and verifying that the defect is from the manufacturer, Sensual Intim will be responsible for the shipping costs of the new product, which you will receive within a maximum period of two weeks.
5. ONE YEAR WARRANTY
Our products have One year warranty that covers all those failures or defects that may have been caused by a factory defect. The warranty does not cover damages resulting from misuse of the product or from wear and tear, nor scratches, cuts, holes or other damages caused by mishandling of the product. If your product has undergone any changes resulting from a manufacturing defect during the first year after its purchase, you can send us an email to Orders@sensualintim.com explaining your case, attaching a photograph and a detailed description of the case. After assessing the specific case and verifying that the defect is from the manufacturer, Sensual Intim will be responsible for the shipping costs of the new product, which you will receive within a maximum period of two weeks.
Sensual Intim SL – B66957853
Warehouse and Offices – C/Indústria, 341 (08027) Barcelona